Responsible for handling customer inquiries to the Customer Support Center including contacts requiring product features & functionality information, technical knowledge and interpersonal skills to assist, diagnose and resolve issues and questions. Deliver consistently high levels of customer services. Respond to and resolve customer requests, in relation to e-commerce, software, hardware and wireless connectivity issues by providing friendly and efficient customer service and utilizing defined processes and resolutions. Accurate documentation of interactions is required. Maintain data accuracy in the relevant contact management system. Understand a variety of media sources that interface with the Service Center. A passion to help others coupled with strong communication skills are important for success. Must be comfortable with rapid changes in the work environment and enjoy contributing ideas for improvement and receiving feedback.
EDUCATION, CERTIFICATES, LICENSES, REGISTRATIONS