Milestone Technologies, Inc.

Deployment Specialist

Job ID
# of Openings
Hire Type
Regular Full-Time
Job Category
Desktop Support


Seeking a motivated and experienced professional with excellent communication and customer service skills, as well as a strong ability to adapt quickly and juggle multiple priorities. Strong technical skills are a bonus, but the right attitude, high attention to detail, and ability to self-start is key.


· Image and configure hardware for new hires and existing employees.

· Set appointments to meet with customers to finish configurations and transfer data.

· Install and configure IP phones, monitors, and computer accessories.

· Retrieve used machines and follow asset tracking procedures.

· Attend new hire onboarding meetings.

· Work collaboratively with other technicians and cross-functional team members to troubleshoot technical issues when they arise.

· Exercise judgment within defined procedures and practices and make recommendations for better practices when appropriate.

· Handle multiple tasks concurrently with competing deadlines.

· Manage time effectively and find creative solutions to tasks that are often multi-faceted.

· Maintain broad working knowledge of support organizations and culture.


· Comprehensive understanding of Mac and Windows operating systems, imaging, and email configuration.

· Strong troubleshooting skills

· Experience with a wide range of applications, operating systems, and collaboration tools.

· Technician must be eager, personable and have a can-do attitude.

· Flexible and resilient, comfortable with ambiguity, adaptable to a high-change environment and open to new concepts and processes.

· Excellent task management, verbal & written communication skills, combined with consistent follow through.

· Strong sense of ownership over individual tasks and general team goals.

· Displays learning agility by actively seeking answers when questions arise and taking initiative to learn new technologies.

· Exceptional professionalism and communication skills with people at all levels.

· Loves working in a team-oriented environment and highly motivated to provide a positive customer experience.


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