We are looking for people to join a Remote Help Desk team that is not like other Remote Help Desk teams. Would you like to work in a dynamic fast-moving environment that values social interaction as well as technical prowess? We pride ourselves on hiring bright, driven, enthusiastic people that have experience in supporting in primarily PC environments but can also handle a Mac equally well. Our workplace is where you will sharpen existing skills and develop new ones around new technology as it emerges. It is a bright, vibrant, challenging environment that leave you feeling like you’ve helped make an impact. We need people who can hold a conversation as well as resolve complex technical issues effectively and efficiently through multiple mediums (chat, ticket, phone). We want people for whom going “over and above” is second nature, who value the people behind the problems, and for whom technology is their passion. We want to deliver the best IT Help Desk experience in the world and if you think you are up to the challenge... read on...
The Remote Help Desk Lead is responsible for helping in managing the activities and responsibilities of their Help Desk team. As a part of this management, the Remote Help Desk Lead is also responsible for providing high-level technical assistance to the team and ensuring service and support is provided to customers at agreed levels.