Milestone Technologies, Inc.

  • Ticket Administrator

    Job ID
    2018-5920
    # of Openings
    3
    Category
    IT/Engineering
    Hire Type
    Temporary Full-Time
    Job Category
    Logistics
  • Overview

    The Ticket Admin’s main role is to provide top-notch support to our end-users. This will ensure our end-uses experience a smooth, efficient, and timely process for their hardware requests.

     

    This includes, but is not limited to:

    Processing all hardware requests submitted to Google Inventory/Tracking systems.

    Receiving necessary approvals for hardware as needed.

    Continued clear and concise updates on requests.

    Interacting with end-users through a ticketing system to gather necessary information.

    Handle post-fulfillment communication.

    Other duties as assigned by Milestone or the Client.

    Responsibilities

    Responsibilities

    Manage a high-volume ticket queue for IT hardware requests.

    Maintain same-day communication on requests.

    Resolve any outstanding issues within a hardware request in a timely manner.

    Research hardware requests to ensure the service level agreement is being honored.

    Provide coverage for colleagues as needed.

    Qualifications

    Qualifications

    1-3 years of non-facing customer service experience.

    1-3 years of experience in handling high-volume ticket queue.

    Knowledge or interest in differences between computer hardware and operating systems.

    Proven record of successful experience in working in a fast-paced environment.

     

    KNOWLEDGE / SKILLS REQUIRED:
    Must have advanced computer and typing skills.
    Working knowledge of Google suite applications (Gmail, Docs, Calendar).
    Must have a good command of written and spoken English.
    Comfortable in a fast-paced environment, with minimal supervision.

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