Milestone Technologies, Inc.

  • Venue Space Escalations Technician

    Job ID
    # of Openings
    Hire Type
    Regular Full-Time
    Job Category
    Audio Visual / Video Conferencing
  • Overview

    Facebook is seeking a Broadcast Venue Escalation Technician (Milestone Title: Venue Space Escalations Technician L1) to support installation and troubleshooting of all equipment in our venue spaces. This is a very technical role which requires support of audio, video conferencing, projection, broadcast video and other event technology equipment. This role will be pivotal in keeping Facebook's venue spaces operational across the globe from the campus located in London. 


    • Support Event Operation Technicians with all issues relating to event spaces and studios prior to and during events
    • Troubleshoot routing, wiring and cabling issues
    • Works with Audio Visual Deployment team to install new equipment as needed
    • Operate cross-functionally within the team to support audio, video conferencing, projection, broadcast video and other event technology equipment
    • Completes venue space pre-show equipment sweeps prior to high priority events
    • Manages and maintains documentation of warehouse inventory including spare equipment
    • Manages RMA process of equipment with various manufactures
    • Create and/or maintain any needed team documentation
    • Train and learn processes, equipment, SOP's, etc. from Venue Space Escalation Technicians L2


    • 2 years working knowledge of audio visual equipment with a proficiency in lighting, sound, video recording and data projection along with experience with the technical challenges and problem solving needs in a event production environment
    • 4 years prior work experience with minimum high school diploma
    • Knowledge of technical event support system architectures and troubleshooting
    • Strong interest in technology and agility at learning new products and features
    • Ability to motivate and focus cross functional teams to reach challenging goals
    • Ability to manage own time and schedule, self starter
    • Ability to work a flexible schedule including nights and weekends if needed
    • The ability to communicate effectively in both written and verbal formats.
    • Excellent interpersonal skills, including relationship building and collaboration within a diverse, cross-functional team.
    • Ability to lift 50 lbs.
    • Ability to travel domestically and possibly internationally as needed


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