Milestone Technologies, Inc.

  • GSR Content Specialist l

    Job ID
    2018-5868
    # of Openings
    1
    Category
    IT/Engineering
    Hire Type
    Regular Full-Time
    Job Category
    IT Security
  • Overview

    Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services.

     

     

    The Communications, Training, and Awareness Coordinator will support the Global Security Resiliency team to ensure all communications, awareness, and training related projects are delivered to standard, on time, and to budget. The coordinator will own all functions related to Resiliency branding and communications.

    Responsibilities

    Technical writer experience in Confluence or similar knowledge base management and information architecture or taxonomy, as well as basic technical writing skills. This coordinator will also help with the following:

    • Manage projects related to communications, awareness, and training from conception to completion.

    • Collaborate with the cross-functional teams to develop trainings as requested by the Resiliency team.

    • Write concise technical documentation including but not limited to the following: knowledge base, Wiki, Processes, Best Practices, training material, and presentation.

    • Create and maintain content for organization, content, technical accuracy, and style. Also, maintain library for team’s document control, team collaboration, and external socialization.

    • Write and simplify processes and procedures into understandable language, workflows, and instructions.

    • Participate in all aspects of documentation development from product planning through product release, including but not limited to: developing, writing, editing, and publishing the content.

    • Look for operational efficiencies while documenting content and communicate areas of improvement within process to SMEs and managers.

    • Work collaboratively with various technical disciplines and develop technical documentation that satisfies its intended purpose, within schedule and budget limitations.

    • Lead or assist with retention, file naming and file storage initiatives.

    • Understand and apply context towards different content types, tailor content to best fit audience, and apply critical thinking to ensure that content meets standards.

    • Maintain working knowledge of other industry-standard platforms.

    Qualifications

    Experience:

    • 2+ years of relevant professional experience as a Technical Writer, Documentation Specialist, or similar.

    • Editorial, copywriting, and/or analytics experience.

    • Experience with Adobe creative products (Photoshop, InDesign, Illustrator), and PowerPoint.

    • Experience with HTML, CSS, or similar.

    • Experience with Prezi a plus.

    • +2 year of project management experience.

    Education:
    • Bachelor’s degree in English, Journalism, Public Relations, Engineering, Computer Science, Technical Communications, or similar fields; or equivalent practical experience.

    Additional Requirements:

    • Experience with Knowledge base and collaborative tools such as: Confluence, SharePoint, Wiki.
    • Experience with document management and/or information architecture.
    • Ability to communicate effectively and adapt quickly.
    • Experience working with a large global company.
    • Experience in project and process management.
    • Distinctive problem-solving and analytical skills combined with strong business acumen and technical ability.
    • Exceptional attention to detail, solid time management, and ability to prioritize and multi-task across multiple projects with cross-functional partners and teams.
    • Analytical mindset and ability to understand and learn the organizational infrastructure and internal needs, and help define and drive processes.
    • Ability to identify inconsistencies and deviations from language rules and guidelines.
    • Previous background in Physical Security or similar field.
    • Experience with design and branding, either in conception or creation.

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