Milestone Technologies, Inc.

Walk-Up Support Bar Technician

Job ID
2018-5832
# of Openings
2
Category
IT/Engineering
Hire Type
Regular Full-Time
Job Category
Desktop Support

Overview

Milestone is looking for passionate and motivated professionals who go above and beyond to solve the world’s biggest problems through innovation and technology. Our vision is to revolutionize the way technology is deployed and supported worldwide.  This role serves as a key member of the IT Support team for our technology customer. 

Responsibilities

  • Provide White-Glove concierge level customer experience supporting internal employees directly.
  • Excellent multi-tasking and time management skills with the ability to thrive in a fast-paced, high pressure environment.
  • Provide constant updates to your users to keep them in the loop with where we are with their issue.
  • Inviting personality
  • Educate users on basic functions that will help streamline their workflow
  • Flexible and resilient, comfortable with ambiguity, adaptable to a high-change environment and open to new concepts and/or processes.
  • Ability to take notes and record all interactions and steps taken with the users.
  • Ability to keep work area clean and organized
  • Ability to follow proper escalation paths
  • Troubleshoots network connectivity issues including; digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network.
  • Supports users on applications and tools within the environment including; Office Suite, RSA, Okta, Cisco Communication tools (Webex, Jabber, Acano), Mac and Windows OS.
  • Provide walkup support during normal business hours, Mon-Fri.

Qualifications

  • Experience in providing excellent customer service  
  • Strong understanding of Microsoft Outlook™ client (Windows & Mac) and Outlook Web Access, with experience resolving complex problems and assisting users with advanced functionality.
  • Experience troubleshooting VPN and certificate issues.
  • Working knowledge of Active Directory administration
  • Working knowledge of video collaboration tools (Zoom, Webex)
  • Strong Windows 7/Windows 10 Enterprise Environment and macOS Sierra skills
  • Experience with RSA Tokens and Citrix environments
  • Strong experience imaging machines using Deploy Studio and PXE boot
  • Experience supporting remote users (Bomgar)

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