Service Delivery Manager EMEA
The Service Delivery Manager role is crucial in ensuring that our client and employee’s expectations are exceeded thus resulting in a world class experience. Milestone is looking for a passionate, self-motivated Manager who brings a wealth of people management, knowledge and expertise.
Milestone is a Managed Service Provider that uses a holistic approach to bridge the gap between technology and people. At Milestone, we go above and beyond the typical scope of day-to-day, We make it our mission not only to resolve your service operation problems, but study and improve the overall workflow and functionality of your business. Every service we provide is driven by experienced people who are determined to help our clients achieve their goals by understanding their business and aligning our resources accordingly.
We’ve been transforming IT since 1997, when our founder Prem Chand established Milestone. Nearly two decades later, we are expanding as quickly as the high-tech industry, with a consistent 25% growth rate over the last 9 years and more than 1,700 employees serving a substantial client base—currently over 200 companies in 18 countries. Today, Milestone’s driven by skilled and experienced people who are determined to shape the way technology is delivered.
The SDM will be responsible for leading a high performing function and running daily operations helping drive innovation growth, facilitating strong partnerships internally with peers and our clients global technical and Inventory teams, and supporting category leadership.
The best candidate will have a broad skill set including strong relationship management and negotiations skills, people leadership and development, analytical horsepower, excellent business judgment, deep curiosity about how things work, and a passion for helping create a world class service experience for our client and their Global users. You must be willing to challenge the status quo in order to help improve existing workflows and processes to enhance customer experience. You will work with internal client peers of all sizes and must have sufficient presence and communication skills to represent the Milestone across all departments. Experience in client service management, analytics, strategic thinking, negotiations and operations are required. We are looking for a smart, analytical and innovative leader who can help solve these problems in a scalable way and will support rapid growth and our client’s long-term business strategy under the guidance from our Global Service Operations Management Team.
Your contributions to success includes:
Client Relationship Management
The Key Skill requirements are:
Passionate self-starter, decisive and able to move with speed to implement ideas.