Sites Lead Technician
The Data Center Sites Lead Technician fully meets all the requirements for a Sites Technician III, and also meets three additional requirements: 1) Able to serve as an escalation point for Site Services technicians; can resolve technical and process problems 2) Provides quality and work volume oversight and reporting for/of the Sites Team 3) Contributes to writing and updating Standard Operating Procedures (SOP). The Sites Lead is able to perform any task in either area without supervision, and is able to lead projects within the local Sites team. In addition, the Sites Lead is expected to participate in program wide projects.
As a Data Center Sites Lead, you will be spending more than 50% of the time working alongside Data Center Technicians in supporting installs, troubleshooting, and maintaining servers. The Data Center Sites Lead will contribute to installs, moves, decommissions, and hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, printers, and other devices in the Data Center, the Lead will provide quality control. The technician will work in a standard ticketing system, providing clear, timely, and appropriate customer communications.
The Lead Technician performs these activities under the direction of Standard Operating Procedures (SOP's), Program Policies, Safety Policies, and Security Policies, meeting requirements for quality and quantity of work. The technician is responsible for the data integrity of all assets on the Data Center floor. The technician responds to trouble situations within the Data Center and will participate in an On Call rotation.
The remaining time will be spent on daily onsite management of staff and other non-technical duties. Expansion of basic knowledge and experience working with computers and related knowledge is expected along with added supervisory responsibilities.