Milestone Technologies, Inc.

Data Center Technician

Job ID
2018-5798
# of Openings
1
Category
IT/Engineering
Hire Type
Regular Full-Time
Job Category
Data Center

Overview

As a Data Center Technician, you will be working alongside Data Center Leads in supporting installs, troubleshooting, and maintaining servers, networking equipment and cabling. Expansion of basic knowledge and experience working with computers and related knowledge is expected.

Responsibilities

Role Capability Requirements:

 

Incident Management

 

  • Understand overall ticket management process
  • Start to understand, learn and apply diagnostic methods to troubleshoot datacenter equipment.
  • Pull required inventory as defined by inventory process with accuracy
  • Update inventory systems as required
  • Start to understand, learn and apply server repair methods to data center equipment.
  • Repair servers (replace hard drives; replace bad sticks of RAM, motherboards etc.)

 

Operational Service Level Management

 

  • Physically assist in moving and racking equipment as directed for special projects
  • Carry out other DC tasks as assigned by management
  • Meet and excide agreed SLA targets for assigned tickets
  • Operate within the agreed SOW scope
  • Adhere to the agreed methods and procedures
  • Escalate tickets to IC2 Technician as required

 

Continuous Service Improvement

 

  • Provides input and suggestions for improving operational performance and efficiency in the local environment.
  • Assist in the onboarding and training of all new hires.
  • Provide proactive input into team meetings

 

Role Duties

                        

  • Repair Diagnosed Tickets
  • Follow Dozuki (Engineering Documentation Wiki) Practices
  • Multi task with multiple tools
  • Min config
  • Navigate Resort ticketing system with consistency
  • Create Tasks Low level diagnoses by debug card or FBAR Diagnose

 

Role Responsibilities

  • Team Player
  • Naturally demonstrates Milestone Values
  • Ability to learn from Mistakes
  • Drive process and handling

 

KPI Results 

                      

  • Queue Management of 50 tickets Daily                      
  • Minimal incident ticket management discrepancy < or = 1 per month (user error)                      
  • Incident ticket Reopens <5%

    

Qualifications

  • Basic knowledge of and hand on experience with computer hardware
  • High level of written and oral fluency in English
  • Self-motivated, professional and high level of attention to detail
  • Ability to learn new software quickly
  • Multi-tasking

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