Milestone Technologies, Inc.

Help Desk Technician

Job ID
2018-5767
# of Openings
1
Category
IT/Engineering
Hire Type
Regular Full-Time
Job Category
Help Desk / Call Center

Overview

Pinterest is the world’s catalog of ideas. We build products that scale to millions of people. The creative potential of a company is based on the experiences of everyone who works there. That's why we're proud of our diverse team—we hire talented people from a wide variety of backgrounds and experiences.

 

We’re looking for a talented IT Ops Technician to join the skilled IT Operations team at Pinterest. You’ll join a team whose mission is to provide joy through frictionless support that is globally consistent. The IT team at Pinterest solves problems in innovative and creative ways, and this role is an opportunity to have a big impact.

 

What you’ll do:

 

  • Work as part of the IT Operations team to handle incoming requests and prioritize keeping people productive
  • First level support of tickets and walk ups to the Helpdesk
  • Manage deployment of IT equipment, including imaging and configuration management
  • Support AV for internal and customer facing events
  • Train our new hires on their technology and get them ready to be productive Pinployees
  • Document our systems and ensure our processes are always improving.

What we’re looking for:

 

  • Strong technical problem solving and critical thinking skills
  • Strong knowledge of MacOS is a requirement.
  • Additional knowledge of the following platforms/applications: Google Apps, iOS, Android, Windows, Zendesk, Onelogin
  • Strong customer service skills, including VIP support
  • Ability to multitask and work well under pressure

Responsibilities

 

  • Provides computer help desk support and technical training on hardware and software to end users.
  • Troubleshoots Mac and Windows software and hardware for end users via phone, email, and service desk walk-ups.
  • Troubleshoots iPhone and Android mobile phones, and other related hardware in-office, such as printers.
  • Sets up mobile phone Exchange email, VPN, and internet access for users via secure company network.
  • Provisions new equipment for end users.
  • Trains new hires on new software and technology related procedures to secure a swift onboarding process.
  • Performs set-ups, break-downs, and transports of equipment, such as monitors and desks on an as-needed basis for new and existing end users.
  • Examines, designs, and implements new internal procedures to improve office procedures.
  • Provides overall management in daily administration, asset distribution, and shipping.
  • Manages warehouse inventory to facilitate proper handling and distribution of merchandise.
  • Images Mac and Windows laptops.
  • Manages and troubleshoots audiovisual software, hardware, and equipment to ensure teleconferencing and videoconferencing calls run smoothly.
  • Oversees the replenishment and allocation of inventory to their appropriate locations.
  • Provide technical troubleshooting and problem solving.
  • Provide basic A/V, mobile device management, and network support.
  • Troubleshoots client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi and wired connectivity to the internal network.
  • Performs break/fix or remote installations as needed

Qualifications

  • Comprehensive knowledge and experience with Google Apps for Business, including Mail, Calendar, Drive, Docs, and Groups.
  • Applied experience with Microsoft Exchange™ and other Microsoft technologies including a firm understanding of Active Directory is key.
  • Comprehensive understanding of Mac OS from command line troubleshooting to resolving individual application failures
  • Comprehensive knowledge of Windows is a plus, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues. 
  • Experience with troubleshooting Windows and OSX Operating Systems, desktops, and printers/ print servers.
  • Comprehensive knowledge and experience with Google Apps for Business, including Mail, Calendar, Drive, Docs, and Groups.
  • Experience supporting TCP/IP networks, LAN/WAN design and administration, and wireless networking is desirable.

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