Milestone Technologies, Inc.

Access Control Specialist

Job ID
# of Openings
Hire Type
Regular Full-Time
Job Category
IT Security


Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services.


We are seeking a Regional Badging Specialist to join the Physical Security team at local client offices. The Physical Security team is scaling quickly, and needs partners who can hustle as projects and new builds arise. Effective partners will be great communicators, fast paced workers, and have the ability to deliver outstanding customer service.


  • Execute on all things access control in respective region (badging, visitor management, key control).
    • Badging: Produce(Print) and distribute access badges to all employees and contractors
    • Visitor Management: You’ll maintain the visitor management system to ensure security compliance.
    • Key Control: Validate site keys are accounted for, secured, and distributed with tight controls.
  • Educate key business leaders and staff of access procedures and policy.
  • Support messaging in new hire orientations to educate new staff of access standards.
  • Fulfill badge requests submitted through the JIRA Ticketing System in accordance of Service Level Agreements.
  • Execute shipping of badges to ensure timely delivery of access badges.
  • Identify local consumables suppliers and plan inventory according to current and future need.
  • Provide Badging Lead regular updates on the Access business, wins, blockers, plans to overcome identified challenges.          
  • Ensure visitor management systems are in accordance with security standards.
  • Track and maintain the issuance of loaner badges.
  • Provision and de-provision badge access.
  • Maintain metrics and deliver based upon SLAs.


  • Strong critical thinking skills and a high level of decision making quality
  • Strong customer service skills and experience in a front-facing customer service role
  • Strong written and verbal communication skills
  • Badging or security experience
  • Knowledge of cultural nuances
  • Multi-lingual to support regional diversity
  • Knowledge and respect of cultural differences and nuances
  • Training cross functional teams a plus!
  • A self-starter who thrives in a high pressure environment and works well with changing priorities
  • Bonus points for:
    • Experience in a technical environment
    • Experience with ticketing systems


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