Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services.
Milestone is looking for passionate and motivated professionals who go above and beyond to solve the world’s biggest problems through innovation and technology. Our vision is to revolutionize the way technology is deployed and supported worldwide.
The Data Center Sites Technician III fully meets all the requirements for a Sites Technician II, and also meets three additional requirements: 1) Must be certified to perform Off Rack Disk Scrubs 2) Has established one or more areas of expertise (Networking, SAN, other), and 3) Has demonstrated an ability to train other technicians. The Sites Technician III is able to perform any task in either area without supervision, and is able to lead projects within the Sites team.
The Data Center Sites Technician III installs, moves, and de-commissions hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, printers, and other devices in the Data Center. The technician will confirm and label devices, rack and cables. The technician will work in a standard ticketing system, providing clear, timely, and appropriate customer communications.
The technician performs these activities under the direction of Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, meeting requirements for quality and quantity of work. The technician is responsible for the data integrity of all assets on the Data Center floor. The technician responds to trouble situations within the Data Center and will participate in an On Call rotation.