Technical Writer II
Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services.
The Technical Writer supports the organization by creating, planning, developing, writing, editing, distributing, managing, and auditing documentation content to meet and execute operational and business objectives. He/she specializes in content and technology-based solutions to improve streamlined communication and process standardization, while performing gap analysis to assess opportunities.
The Technical Writer is a skilled and experienced writer with strong communications skills that will be responsible for leading technical documentation projects for various internal departments and clients. With a unique cross-functional perspective, the Technical Writer pivotally links the organization's managers, departments, SMEs, other Knowledge Management Team members, and clients as a communication liaison. The technical writer will support the Facilities Operations team by creating/updating training materials, standard operating procedures, and run books to support FCS in its mission.
For consideration of a Senior Technical Writer or Technical Writer III: