Milestone Technologies, Inc.

Content Specialist

Job ID
2017-5683
# of Openings
1
Category
Support/Admin
Hire Type
Regular Full-Time
Job Category
IT Security

Overview

 

 

Technical Writer

Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Manageed Services includes Contact Center Services Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services.

 

The Technical Writer supports the organization by creating, planning, developing, writing, editing, distributing, managing, and auditing documentation content to meet and execute operational and business objectives. He/she specializes in content and technology-based solutions to improve streamlined communication and process standardization, while performing gap analysis to assess opportunities.   

 

The Technical Writer is a skilled and experienced writer with strong communication skills that will be responsible for leading technical documentation projects including but not limited to standard operating procedures, technical manuals, process flowcharts, FAQs, and intranet/internet content. The Technical Writer will also be responsible for knowledge base and wiki development, content categorization and content management.

   

Responsibilities

  • Review, update and publish standard operating procedures. 
  • Create, review and publish region-wide and site-specific procedures.
  • Publish documentation on intranet/internet pages.
  • Collect data, synthesize and publish region-wide and site-specific metrics.
  • Communicate directly and on behalf of GSS management with agreet partners on matters related to Physical Security and Reception.
  • Assist with additional duties as assigned by North America GSS team.
  • Other duties as assigned by client or Milestone management.                                                                                      

Qualifications

Experience:                                                                                         

  • Strong writing ability with excellent communication skills.                                                                                    
  • Analytical thinker who can help define and drive processes.                                                                                 
  • Strong technical aptitude and ability to learn new technology.                                                                                            
  • Ability to apply copywriting skills to edit, review and develop complete run books covering external and internal engagements, operating procedures, and methods of technical procedure documentation.                                                                                  
  • Ability to identify inconsistencies and deviations from language rules and guidelines.                                                                                   
  • Excellent interview and follow through skills, coupled with strong organizational skills and solid communication and interpersonal skills.                                                                                           
  • Excel at handling multiple projects and diverse activities in a fast-paced environment.                                                                                
  • Ability to multi-task and prioritize work.                                                                                     
  • Proficiency in Word, Excel, PowerPoint, Visio & Camtasia (or other video editor software).                                                                                         

                                                                                               

Education:                                                                                           

  • Bachelor’s degree in English, Journalism, Engineering, Computer Science, Technical Communications, or similar fields; or equivalent practical experience                                                                                    

                                                                                               

Additional Requirements:                                                                               

  • 1 - 2 years of relevant professional experience as a Technical Writer and/or Documentation Specialist.                                                                                  
  • Editorial, copywriting, and/or analytics experience                                                                                  
  • Proficiency in MS Suites to include Word, Excel, PowerPoint, and Visio.                                                                                             
  • Proficiency in Adobe Photoshop, Illustrator, InDesign, and Quark.                                                                                       
  • CAD, HTML, wiki and Tableau experience is a plus.  

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