Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Manageed Services includes Contact Center Services Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services.
The Technical Writer supports the organization by creating, planning, developing, writing, editing, distributing, managing, and auditing documentation content to meet and execute operational and business objectives. He/she specializes in content and technology-based solutions to improve streamlined communication and process standardization, while performing gap analysis to assess opportunities.
The Technical Writer is a skilled and experienced writer with strong communication skills that will be responsible for leading technical documentation projects including but not limited to standard operating procedures, technical manuals, process flowcharts, FAQs, and intranet/internet content. The Technical Writer will also be responsible for knowledge base and wiki development, content categorization and content management.