Milestone Technologies, Inc.

AV/VC Technician

Job ID
2017-5665
# of Openings
3
Category
IT/Engineering
Hire Type
Regular Full-Time
Job Category
Audio Visual / Video Conferencing

Overview

Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services.

 

Milestone is looking for passionate and motivated professionals who go above and beyond to solve the world’s biggest problems through innovation and technology. Our vision is to revolutionize the way technology is deployed and supported worldwide.

 

Our customer in the Silicon Valley is looking for high performing individuals to provide AV/VC support at their two campuses - Milpitas and San Jose.

Responsibilities

  • Install, configure, and manage Cisco and Polycom video endpoint (RPRM and TMS Server)
  • Use Cisco Unified Call Manager application remote tool for VOIP phones
  • Perform daily walk-through and validation of conference rooms to verify supported functionality
  • Provide "All-Hands" type meeting support; camera recording for events; meeting room support
  • Set-up and operation of all audio-visual equipment. (Video endpoints, sound processors, and control systems) Onsite Support Management of Sedna Creator/Player
  • Troubleshoot minor AV issues (Examples: Issues with projectors, TV, PC, Mac, digital signage, install and configure Prism screens, Video bridging services, Webex, Crestron, AMX, Extron, IP configurations and CMR issues.)
  • Manage and maintain onsite auditorium's Tricaster, video feeds, streaming services, recordings, live audio and visual presentations from clients.
  • Utilize ServiceNow ticketing systems for team usage and escalate other issues to appropriate team.
  • Work with network team to ensure connectivity to VC equipment, room PCs, as well as all IP phones campus-wide.

Qualifications

  • Possess ability to install and configure Polycom video end points.
  • Previous meeting or conference room support
  • Knowledge of PC and Mac systems a necessity
  • Must be self-sufficient and have a high ownership of duties and projects
  • Must work well under pressure and have excellent customer service skills
  • Must be a team player, with good communication skills
  • 2-3 years of AV/VC Support experience preferred

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