Milestone is looking for passionate and motivated professionals who go above and beyond to solve the world’s biggest problems through innovation and technology. Our vision is to revolutionize the way technology is deployed and supported worldwide.
• Has a “can do” attitude and enjoys participating with a global team
• Works with a high degree of integrity and accountability
• Has a passion for customer service
The Help Desk Lead must demonstrate a proven ability to provide excellent customer service, manage and prioritize service requests and customer incidents with minimal supervision, excellent organizational skills, a teamwork approach and the ability to act independently to solve problems.
• Previous experience managing a small team, preferably in a call center
• General understanding of Windows Server OS, Active Directory, and Office 365