Milestone Technologies, Inc.

Event Operations Technician

Job ID
2017-5643
# of Openings
2
Category
IT/Engineering
Hire Type
Regular Full-Time
Job Category
Audio Visual / Video Conferencing

Overview

Overview:
Milestone is looking for technicians with a passion for live events, audio-visual experience, and a commitment to program excellence to join our Event Operations Team. The Event Operations Team provides end-to-end event production including technical coordination, presentation setup and support, AV/VC services, streaming, and management. Our vision is to revolutionize the way technology is deployed and supported worldwide.

Responsibilities

Responsibilities:

  • Communicates with Event Producers effectively as well as explain our services to technical and non-technical customers and clients as needed.
  • Swaps equipment as needed to maintain service levels
  • Manages Break/Fix and RMA requests as needed to maintain service levels
  • Monitors assigned videoconferencing calls on end user’s event sites. Troubleshooting as needed to satisfy the end user’s needs and escalate if necessary.* Assists users on using video conferencing systems before and during events.
  • Assists staff with pulling, staging and striking audio/visual equipment for events.
  • Takes on tasks in special projects or assignments provided to you by your supervisor and executes them within the given timeline.
  • Creates and executes development plans and revises as appropriate to meet changing needs and requirements.
  • Keeps IT-Event Operations Manager well informed of status of event support efforts and serves as liaison between technician staff and clients.
  • Contributes and abides by SOP documents, completing detailed event reporting as well as the utilizing event ticketing system.
  • Owns the technical support lifecycle and is responsible for managing technical risks throughout support planning and delivery.
  • Consistently delivers high-quality services to our clients.
  • Facilitates team and client meetings effectively.
  • Keeps IT Operations team well informed of changes within the IT-Event Operations team news.
  • Resolves and/or escalates issues in a timely fashion.
  • Understands how to communicate difficult/sensitive information tactfully.
  • Ability to work a flexible schedule including nights and weekends as needed.

Qualifications

Qualifications:

  • Understanding and implementing setup and operation of all audio visual equipment
  • Ability to understand audio and video signal flow and processing as well as the ability to communicate this to others
  • Solution Development and Delivery

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