Milestone Technologies, Inc.

Solutions Architect

Job ID
2017-5630
# of Openings
1
Category
Corporate
Hire Type
Regular Full-Time
Job Category
Operations

Overview

Milestone Technologies is seeking an experienced and highly-successful IT architecture leader to fill our Solutions Architect role. This coveted role is responsible for developing, implementing and continuously improving Milestone Technologies’ Services.  These Services are Milestone’s commercial offerings, which enable us to deliver differentiated and outstanding service to our customers.  The Solutions Architect acts as the main point of contact for Milestone Business Service Owners and staff on all issues related to a specific Business Service Domain’s architecture, design, development, tools and technologies.  In addition, this leader is responsible for defining the specific set of technologies and partners necessary to create robust and differentiated Services within a Business Service Domain in the Services Portfolio.

 

As a leader for Milestone Technologies’ Services capability, you will be responsible for crafting and delivering a holistic and strategic approach to creating specific Services Offerings within a Business Service Domain.  The goal is to ensure Milestone can provide its customers with a commercially compelling set of services to meet customer business needs.  The Solutions Architecture for a Business Service Domain will outline all elements of the Service Offering, including how each element interconnects with other elements.   Specific deliverables for each Service offering include Service Blueprints, architecture blueprints, detailed designs, Proof-of-Concept demonstration implementations, comprehensive implementation plans/methodologies, and financial models such that Milestone Sales can position the Service Offering along functional, commercial and quality dimensions for our clients and Milestone Operations can implement, maintain, and continuously improve the Offering.   This position will work in partnership with the Business Service Owner and Sales leaders, as well as the VP, Chief Product and Technology Officer, who has overall responsibility for the Services Portfolio.  In addition, this role will assist the Business Service Owner with conducting monthly and quarterly reviews as part of our overall Service Portfolio Governance.

 

You will engage at a variety of levels, including the Milestone C-Suite, throughout Milestone customer-facing Sales and Operations teams and across multiple functional groups to implement service development plans with these key stakeholders.  In addition, you will engage with key leaders from external technology providers as well as complimentary service providers to develop world-class Service Offerings for Milestone Technologies’ customers.

Responsibilities

To be successful in this position, you must possess a consultative approach to leading development of Service Offerings.  It is vital to be able to influence and manage key Operations and Functional Area leaders as well as those of our current and potential Partners.  You must have the ability to clearly and effectively present new ideas and concepts.  It is also critical to be able to balance time and effort between longer term strategic initiatives and day-to-day operations.  Industry experience in consulting, product development, or professional/managed services companies is essential. 

 

Responsibilities:

  • Develop a comprehensive set of Solutions Architectures for Service Offerings within a Business Services Domain, considering state-of-the-art technology trends and industry best practices
  • Create specific scoping and implementation planning materials for each Service Offering, such as financial models, Service Blueprints, design documents and delivery methodologies
  • Ensure organizational buy-in for each Solution Architecture, including collaboration on development of specific Marketing, Sales, and Operations guides for each Service Offering
  • Partner with the Business Service Owner to collaborate with Marketing and Sales on Business Development, including marketing campaigns, conference presentations, customer meetings and RFP responses
  • Guide, train and mentor Operations leaders on implementation, maintenance and continuous improvement of Service Offerings
  • Work with the Business Service Owner to conduct monthly Service reviews and present at Quarterly Service Portfolio reviews

Qualifications

Characteristics of our Ideal Candidate

  • Demonstrated success with Service Architecture, Design and Delivery at a mid-size company or larger (>1K employees); this success must include development of multiple new services
  • Possess 12+ years of total work experience with at least 8 years in technology leadership roles and 4+ years in an architectural/design capacity
  • Deep understanding of current IT Infrastructure technologies, including cloud, network, virtualization, ITSM tools and other IT infrastructure management tools
  • Knowledge of key trends affecting the IT Services industry such as intelligent automation, outsourcing/offshoring strategies, and evolution of ‘as a Service’ techniques
  • Knowledge of IT industry best practices/frameworks such as ITIL, COBIT, etc.
  • Skilled with presentation and process/architecture development tools such as Visio, Lucidchart, Orbus, Sparx, etc.
  • Experience developing Proof-of-Concept Service Offerings to validate architecture and design assumptions as well as show commercial viability
  • Pragmatic approach to Service Offering development, focusing on commercial relevance and immediate applicability to customer situations versus a “blue sky thinking” technology vision
  • Proven ability to collaborate with external product and service partners to create multi-vendor solutions
  • Success-driven, winning attitude, and able to form solid business relationships at various levels
  • Alignment with Milestone’s cultural values: Going Above and Beyond, Collaboration, Do What You Say, Open and Honest Communication, and Sense of Urgency
  • B.S. in Information Technology, Information Science, Mathematics or computing intensive scientific/technical field preferred; M.S. and/or PhD is a plus

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