Milestone Technologies is seeking an experienced and highly-successful IT architecture leader to fill our Solutions Architect role. This coveted role is responsible for developing, implementing and continuously improving Milestone Technologies’ Services. These Services are Milestone’s commercial offerings, which enable us to deliver differentiated and outstanding service to our customers. The Solutions Architect acts as the main point of contact for Milestone Business Service Owners and staff on all issues related to a specific Business Service Domain’s architecture, design, development, tools and technologies. In addition, this leader is responsible for defining the specific set of technologies and partners necessary to create robust and differentiated Services within a Business Service Domain in the Services Portfolio.
As a leader for Milestone Technologies’ Services capability, you will be responsible for crafting and delivering a holistic and strategic approach to creating specific Services Offerings within a Business Service Domain. The goal is to ensure Milestone can provide its customers with a commercially compelling set of services to meet customer business needs. The Solutions Architecture for a Business Service Domain will outline all elements of the Service Offering, including how each element interconnects with other elements. Specific deliverables for each Service offering include Service Blueprints, architecture blueprints, detailed designs, Proof-of-Concept demonstration implementations, comprehensive implementation plans/methodologies, and financial models such that Milestone Sales can position the Service Offering along functional, commercial and quality dimensions for our clients and Milestone Operations can implement, maintain, and continuously improve the Offering. This position will work in partnership with the Business Service Owner and Sales leaders, as well as the VP, Chief Product and Technology Officer, who has overall responsibility for the Services Portfolio. In addition, this role will assist the Business Service Owner with conducting monthly and quarterly reviews as part of our overall Service Portfolio Governance.
You will engage at a variety of levels, including the Milestone C-Suite, throughout Milestone customer-facing Sales and Operations teams and across multiple functional groups to implement service development plans with these key stakeholders. In addition, you will engage with key leaders from external technology providers as well as complimentary service providers to develop world-class Service Offerings for Milestone Technologies’ customers.
To be successful in this position, you must possess a consultative approach to leading development of Service Offerings. It is vital to be able to influence and manage key Operations and Functional Area leaders as well as those of our current and potential Partners. You must have the ability to clearly and effectively present new ideas and concepts. It is also critical to be able to balance time and effort between longer term strategic initiatives and day-to-day operations. Industry experience in consulting, product development, or professional/managed services companies is essential.
Characteristics of our Ideal Candidate