Milestone Technologies, Inc.

Unified Communications Administrator

Job ID
# of Openings
Hire Type
Regular Full-Time
Job Category
Network Engineering / Network Administration


Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services.

Milestone is looking for passionate and motivated professionals who go above and beyond to solve the world’s biggest problems through innovation and technology. Our vision is to revolutionize the way technology is deployed and supported worldwide. This role serves as a key member of the Network Support team for our technology customer.


The role of the UC Network Administrator will report to the Systems and Network Operations Manager, and will primarily be focused on all things UC/Collaboration, such as but not limited to implementation and operations of the company’s voice and video infrastructure. The infrastructure includes Cisco Unified Communications Manager, Unity Connection, IMP, UCCX, Expressway, CMS, Zoom, Jabber Client and Collaboration End points such as Cisco SX10-SX20-SX80.

The UC Network Administrator will be responsible for providing day-to-day support for Unified Communications / Video Conferencing. The UC Administrator will be responsible for possessing and maintaining working knowledge of the UC/Collaboration technology.

Responsible for working closely with other members of the Systems and Network Operations Team, as well as Network and Systems Engineering organizations, providing technical expertise and cross training to build the skill levels and depth in the organization.


  • Must be capable of working independently, while at the same time demonstrating a collaborative and collegial work style. Must possess a high degree of accountability, and commitment to meeting customer and management expectations.
  • A deep understanding of Unified Communications and Video conferencing, including but not limited to: Cisco Unified Communications Manager, Unity Connection, IMP, UCCX, CMS, Expressways, Jabber Client, SIP, H.323, and QoS.
  • An understanding of network switching and routing as related to a Unified Communications.
  • Technical background on Integrating Cisco Video endpoints into complex AV environments containing Crestron, Extron, and ClearOne components.
  • Hands-on experience with the following products is required: Cisco Unified Communications Manager, Unity Connection, IMP, UCCX Zoom, and Cisco SX10, SX20, SX80, DX70, DX80 and Jabber Collaboration Endpoints.
  • Monitor effectiveness and efficiency of existing systems; assist with development and implementation strategies for improving the efficiency, reliability and performance of these systems.
  • Ability to analyze network activity and network related issues to discover and prevent systematic errors. Recommend/Implement Unified Communications network monitoring software and design changes/enhancement to improve system availability and overall performance
  • Help establish and maintain System Administration standards and procedures and expectations, as part of the deployment of new infrastructure services, systems and technologies.
  • Manage escalations of Collaboration/Video issues; prioritize and respond to Service Desk tickets as appropriate.
  • Experience implementing and maintaining Video solutions in very secure computing environments.
  • Ability to troubleshoot and maintain a geographically dispersed, yet fully redundant Unified Communications network environment.
  • Ability to act as a resource for problem resolution, solving the most difficult and complicated technical problems in the Unified Communications/Video environment.
  • Knowledge and ability to apply quality assurance methodologies to infrastructure operations
  • Demonstrated ability to partner across the organization to ensure the delivery of great customer service to users of the company’s IT UC and Collaboration services.


  • CCNA minimum/CCNP preferred.
  • Minimum 5 years of information technology experience, with 3 years or more years of Cisco Unified Communications / Video experience that includes installation and upgrades of Cisco Unified CallManager, Unity, IMP, UCCX, CMS and Expressway.
  • Project planning and management experience is a plus.
  • Solid analytical, conceptual, and problem-solving abilities.


Personal Attributes

  • Superior written and oral communication skills.
  • Excellent troubleshooting skills and solid support documentation skills
  • Strong interpersonal and consultative skills.
  • Ability to conduct research into emerging technologies, trends, standards, and products.
  • Ability to present ideas in user-friendly language.
  • Ability to effectively prioritize and execute tasks in a high-pressure, fast-paced environment.
  • Experience working in a team-oriented, collaborative environment.


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