Milestone Technologies, Inc.

Inbound/Outbound Lead

Job ID
# of Openings
Hire Type
Regular Full-Time
Job Category


The  Inbound/Outbound Lead is responsible for managing the activities and responsibilities of the Menlo Park Inbound/Outbound Logistics team. This includes inbound,  supply depot services at MPK.  As a part of this leadership role are responsible for providing high-level technical assistance to the team and ensuring service and support is provided to customers at agreed levels.


  • Works directly with Logistics Supervisor  & Service Delivery Executive to coordinate, prioritize, and maintain optimal service execution to goals and expectations of client-specific key performance indicators.
  • Leads and provides coaching for all reporting Technicians when workflow deficiencies are identified.
  • Conducts regular 1 to 1 meetings with all reports to provide guidance and support.
  • Audits tasks to ensure task handling quality meets or exceeds expectations.
  • Actively participates in and provides leadership to the THQ Follow Up process.
  • Observes and reports on service trends across individuals and team as a whole.
  • Attends and provides input during weekly Global Supply Chain and Milestone Leads meetings.
  • Creates and maintains schedule for MPK Logistics support based on client needs.
  • Main point of escalation for issues that are blocking the MPK Logistics techs
  • Provides valuable input via regular posts in IT Logistics and IT Logistics Leadership groups.
  • Completing and supervising requests for materials and equipment.
  • Managing Inbound services and shipment deliveries to appropriate buildings.


Job Qualifications

  • Strong people management skills
  • Agile and exhibits a strong sense of urgency.
  • Exceptional professionalism and customer-service skills.
  • Excellent ticket management, verbal & written communication skills, combined with relentless follow-up.
  • Loves working in a team-oriented environment and highly motivated to provide a positive user experience.
  • Open and transparent about weaknesses and strengths.
  • Independent critical and creative thinking.
  • Must be comfortable working in a fast-paced, demanding environment, under immense pressure.
  • Basic human resources management principles and procedures.
  • Microsoft Excel experience a plus.


Essential Job Functions: Level Two

  • Observes and reports on internal and external safety compliance.
  • Actively participates and lead root cause analysis to resolve issues in their area.
  • Drives and reports out on all process improvements gains in thier area.   
  • Works with their team and Supervisory to identify and create monthly process improvement.
  • Lead and work with cross functional teams to resolve issues and provide optimal service execution.
  • Lead and drive special projects with a sences of urgency and insure the results meets the agreed quality level.
  • Report out daily on all shortages or issues that block your department from providing client-specific key performance indicators.
  • Maintain FTC compliance's within your department. 
  • Collaborate with local and regional inventory control  personal to insure cycle count KPI are maintained.


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