Milestone Technologies is seeking an experienced and highly-successful product development and technology strategy leader to fill our Vice President, Chief Product and Technology Officer role. This coveted role is responsible for developing, implementing and continuously improving Milestone Technologies’ Services Portfolio. The Services Portfolio defines Milestone’s commercial offerings, which enable us to deliver differentiated and outstanding services to our customers. The CPTO acts as the main point of contact for Milestone Business Service Owners and staff on all issues related to service strategy, development, methodologies, tools and technologies. In addition, this leader is responsible for defining the set of technologies and partners necessary to create a robust and differentiated Services Portfolio.
As the leader for Milestone Technologies’ Services capability, you will be responsible for crafting and delivering a holistic and strategic approach to creating a world-class Services Portfolio. The goal is to ensure Milestone can provide its customers with a commercially compelling set of services to meet key customer business needs. The Service Portfolio strategy will outline the specific steps necessary to build out organizational capability as well as measure progress. Major elements of the strategy will include the composition of the portfolio into key business services; required capabilities and whether these capabilities are delivered by Milestone, technology partners or complementary service partners; and an implementation plan to build out the portfolio. In addition, as the portfolio matures, this role will be responsible for facilitating quarterly portfolio reviews designed to judge the success of the overall portfolio as well as individual service offerings across multiple dimensions such as customer satisfaction, financial returns, and other defined metrics.
You will engage at a variety of levels, including the Milestone C-Suite, throughout Milestone customer-facing teams and across multiple functional groups to implement service development plans with these key stakeholders. In addition, you will engage with key leaders from external technology providers as well as complimentary service providers to develop a world-class ecosystem for Milestone Technologies’ Services Portfolio.
To be successful in this position, you must possess a consultative approach to leading development of the Service Portfolio. It is vital to be able to influence and manage key Operations and Functional Area leaders as well as those of our current and potential Partners. You must have the ability to clearly and effectively present new ideas and concepts. It is also critical to be able to balance time and effort between longer term strategic initiatives and day-to-day operations. Industry experience in consulting, professional, or managed services companies is a plus.