Milestone Technologies, Inc.

Global Security Delivery Manager

Job ID
2017-5605
# of Openings
1
Category
IT/Engineering
Hire Type
Regular Full-Time
Job Category
General IT

Overview

Overview:

The Global Security Delivery Manager oversees the day to day operations of physical security badging team. The Global Security Delivery Manager ensures that all standards of professionalism and protocol established are being practiced by the badging operations staff. The Global Security Delivery Manager will be in continuous communication with the client global security staff and stakeholders to ensure consistent high quality service is being delivered to guests. The Global Security Delivery Manager will also perform various administrative tasks as needed. All duties are to be performed in accordance with standard operating procedures (SOPs).

Role:

  •       Vendor Service Delivery Manager
  •       Service management – Responsible for overall Operations solutions
  •       Vendor management – Co-sourcing 3rd party support (sub-contracting as required)
  •       Service governance
  •       Quarterly Business Performance Review (QBR)
  •       New business/change management – Monthly checkpoints
  •       Expense management
  •       Staffing changes / Supplemental Services
  •       Weekly cadence with Vendor team and Service Owners
  •       Owns Vendor process and procedures
  •       Responsible for SLA attainment
  •       Responsible for Vendor badging operators technical training
  •       Assures compliance with overall quality and service delivery of bundled services



Responsibilities

Responsibilities:

  •       Performs various Human Resources responsibilities including the overview and approval of work schedules to maximize the effectiveness of the department
  •       Acts as Project Manager, ensuring all employees are meeting deadlines and goals, meeting with them on a
  •       Conducts employee one on ones on a regular cadence
  •       Collaborates with Account Management team and client on all financial aspects
  •       Conducts quarterly and yearly employee performance reviews
  •       Is up to date and aware of all clauses on SOW drafted between Account Management and UBER Management
  •       Ensures all deliverables are met
  •       Creates and tracks KPI’s on measurable deliverables
  •       Acts as the client’s main point of contact for all employee related HR and financial issues and concerns
  •       Works closely with client in obtaining feedback for employee review

 

Qualifications

Requirements:

  •      At least two (1) year of experience in a supervisory level position in Global Security Operations or (1-2) years of equivalent work experience in badging operations.
  •       Previous superior customer service skills.
  •       Ability to deal effectively with guests, management, employees and outside vendors.
  •       Strong decision making ability.
  •       Strong organizational skills with attention to detail and quality.
  •       Excellent written and verbal communications skills.
  •      Effectively develop and mentor staff and hourly employees to ensure that all departmental standards and goals are understood and met.
  •       Ability to lead and mentor a team.
  •       Have interpersonal skills to deal effectively with all business contacts.
  •       Work varied shifts, including weekends and holidays.
  •       Proficiency in Microsoft Word, Excel, PowerPoint and Microsoft Outlook. (Uber tools?)
  •       Able to effectively communicate in English, in both written and oral

 

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