Milestone Technologies, Inc.

Operations Support Technician

Job ID
2017-5581
# of Openings
1
Category
IT/Engineering
Hire Type
Regular Full-Time
Job Category
Data Center

Overview

The Operations Support Technician (OST) provides support for On Site Asset Management, Warehouse Support, and Site Services in a fast-paced, high-volume environment. 

The OST performs these activities under the direction of Standard Operating Procedures (SOP's), Program Policies, Safety Policies, and Security Policies, meeting requirements for quality and quantity of work.   The OST will assist the Site Services team with installs, moves, and de-commissions of hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, printers, and other devices in the Data Center. The OST will follow Standard Procedures for the oversight of vendors in the Data Center environment, and will insure vendors meet all requirements for safety, quality, and asset integrity in the Data Center.  The OST will work in a standard ticketing system, providing clear, timely, and appropriate customer communications.  

Responsibilities

Job Tasks include:

  • Assists in, or directly performs basic Shipping and Receiving tasks, including working in software to receive assets, and using scanners to manage asset data.
  • Assists in Site Services tasks, including server installation, maintenance, scrubbing/degaussing, and decommissions, under the oversight of the Site Services team.
  • Assists in, or directly performs Inventory Control.
  • Assists in, or directly performs Asset-tagging of new hardware.
  • Will oversee vendors to insure Data Center policies and standard procedures are followed.
  • Assists in, or directly performs preparation of shipments for lease return, asset disposal, or other needs.
  • Assists in, or directly performs keeping standard ALM Records such as shipping / receiving logs per SOP's
  • Assists in, or directly performs the creation of Bills of Lading
  • Handles systems, racks, cables, and other various equipment and components
  • Coordinates activities with team members and other internal departments.
  • Ensures cleanliness of Warehouse and other storage areas.
  • Assists in, or directly performs audits and spot-checks on assets and inventory.
  • Assists in, or directly performs audits of off-system parts and components.
  • Reports and file damage claims.
  • Processes RMAs.
  • Scrubs and/or DeGausses disk drives
  • Works other projects assigned by lead, supervisor or other management.

Qualifications

Required Skills:

  • Must be able to routinely lift 50lbs
  • Must have own transportation to the work sites.
  • Must be punctual and reliable.
  • Must have good organization skills. Neatness counts.
  • Must have good interpersonal skills for working in a team environment.
  • Ability to communicate effectively.
  • Must have good time management skills.
  • Must deliver a good quantity of work and quality.
  • Ability to prioritize and adapt to changing conditions or circumstances.
  • Ability to operate material handling equipment - pallet jacks and forklifts if certified.
  • Experience with MS Office tools is desired.
  • Experience with scanners and inventory management software is desired.
  • Ability to learn new software.

 

 

Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services.

 

Milestone is looking for passionate and motivated professionals who go above and beyond to solve the world’s biggest problems through innovation and technology. Our vision is to revolutionize the way technology is deployed and supported worldwide.

 

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