Milestone Technologies, Inc.

Site Operations Technician

Job ID
# of Openings
Hire Type
Regular Full-Time
Job Category
Data Center


As a Site Operations Technician, the Technician works alongside Operations Leads in supporting installs, troubleshooting, and maintaining servers, networking equipment and cabling.


  • Understand overall ticket management process
  • Start to understand, learn and apply diagnostic methods to troubleshoot data centre equipment
  • Pull required inventory as defined by inventory process
  • Update inventory systems as required
  • Start to understand, learn and apply server repair methods to data centre equipment.
  • Repair servers (replace hard drives; replace bad sticks of RAM, MoBo’s, etc.)
  • Physically assist in moving and racking equipment as directed for special projects
  • Manage the collection, wiping/sanitizing of cards and drivers removed from production to the eradication area, according to the Facebook security guidelines set up in the data centre.
  • Manage updating the data gathering sheets or database as required and ensure drives are wiped and moved through the process in a timely manner
  • Ensure no drives or cards moved to the eradication area leave the data centre that have not passed a wipe or sanitization successfully
  • Account for all drives and cards pulled from production and moved to the eradication area for sanitization or wiping
  • Other tasks as required by management


  • Basic knowledge of and hand on experience with computer hardware
  • High level of written and oral fluency in English
  • Self motivated, professional and high level of attention to detail
  • Ability to learn new software quickly
  • Multi-tasking
  • Able to safely lift and move a minimum of fifty (50) pounds


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