The Ticket Admin's responsibility is to provide top-notch customer service to end-users, and to ensure smooth, efficient, and timely deployment of all hardware. This includes, but is not limited to:
- Process all hardware requests submitted to Google Inventory/Tracking system (GUTS/CAMP).
- Seek approval for hardware when needed, based on Google policies.
- Keep customers informed and identify priority requests.
- Interact with customers through a ticketing system to gather necessary information and verify request details.
- Handle post-fulfillment communication with end-users.
- Other duties as assigned by Milestone or the Client.