Milestone Technologies, Inc.

IT Depot/Desktop Support Technician

Job ID
2017-5541
# of Openings
1
Category
IT/Engineering
Hire Type
Regular Full-Time
Job Category
Desktop Support

Overview

Deployment Specialist

1-2 Years Experience

Full time, normal business hours Monday through Friday

 

Seeking a motivated and experienced professional with excellent communication and customer service skills, as well as a strong ability to adapt quickly and juggle multiple priorities. Strong technical skills are a bonus, but the right attitude, high attention to detail, and ability to self-start is key.  

Responsibilities

Responsibilities:

  • Image and configure hardware for new hires and existing employees.
  • Set appointments to meet with customers to finish configurations and transfer data.
  • Install and configure IP phones, monitors, and computer accessories.
  • Retrieve used machines and follow asset tracking procedures.
  • Attend new hire onboarding meetings.
  • Work collaboratively with other technicians and cross-functional team members to troubleshoot technical issues when they arise.
  • Exercise judgment within defined procedures and practices and make recommendations for better practices when appropriate.
  • Handle multiple tasks concurrently with competing deadlines.
  • Manage time effectively and find creative solutions to tasks that are often multi-faceted.
  • Maintain broad working knowledge of support organizations and culture.

Qualifications

Qualifications:

  • Comprehensive understanding of Mac and Windows operating systems, imaging, and email configuration.
  • Strong troubleshooting skills
  • Experience with a wide range of applications, operating systems, and collaboration tools.
  • Technician must be eager, personable and have a can-do attitude.
  • Flexible and resilient, comfortable with ambiguity, adaptable to a high-change environment and open to new concepts and processes.
  • Excellent task management, verbal & written communication skills, combined with consistent follow through.
  • Strong sense of ownership over individual tasks and general team goals.
  • Displays learning agility by actively seeking answers when questions arise and taking initiative to learn new technologies.
  • Exceptional professionalism and communication skills with people at all levels.
  • Loves working in a team-oriented environment and highly motivated to provide a positive customer experience.

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