Currently has access to the PBX Phone System and supports phone changes for the Daily Phone Moves.
-Create new extensions for phones and Polycoms(cross-campus only)
-Make changes to existing extensions
-Bridge extensions on other extensions
-Find open ports on the phone system (Digital and Analog)
-Activate a dead phone jack by installing a cross connect when needed
-Create phone Details
-Create Voice Mails
-Delete Voice Mails
-Note-all new hires still need to submit a ticket through ServiceNow
Daily Move Packets
-Review Move Packet-make changes when needed
-Move phones & Headset from existing location to new location
Daily Moves Packets-Cross Campus
-X-campus moves delete existing extension and voice mail
-Create new extension and voice mail
- Make phone details when needed
- Clean and sanitize phone
- Install phone to new location
-Email Moves Team and Phone Line with new BP’s info. Moves Team Manages Phoneline for GapWeb, they will update the new extension and location number
-Email BP with instructions on how to create their voice mail password
Corporate Termination Lists
-Review Term. List
-Look up BP’s on Wisp to find out their old location.
-Map out all locations numbers on a floor plan
-Pick up phone at BP’s locations
-Pack phones in boxes and store them in our storage room
-Resupply phones for Gap Telecom for redistribution
-note Infosys also receives the term list and they delete the old extension and voice mail from the system.
Large Project Move
-Modify and Scrub project spreadsheet (check to see that Bp.’s names match their ext. numbers)
-When needed Create new ext.’s, voice mails, created phone details.
-When needed Delete ext.’s and voice mails
-When needed clean phones for distributions
-Move phone, Polycoms from their old locations to their new locations.
Must know phones and its infrastructure set-up, proactive driver who is a solid team-oriented player, proactive approach and solution finder. Friendly and professional.