Milestone Technologies, Inc.

IT/Phone Support Tech

Job ID
# of Openings
Hire Type
Regular Full-Time
Job Category


Currently has access to the PBX Phone System and supports phone changes for the Daily Phone Moves.


-Create new extensions for phones and Polycoms(cross-campus only)

-Make changes to existing extensions

-Delete extensions

-Bridge extensions on other extensions

-Find open ports on the phone system (Digital and Analog)

-Activate a dead phone jack by installing a cross connect when needed

-Create phone Details

-Create Voice Mails

-Delete Voice Mails

-Note-all new hires still need to submit a ticket through ServiceNow



Daily Move Packets


-Review Move Packet-make changes when needed

-Move phones & Headset from existing location to new location


Daily Moves Packets-Cross Campus


-X-campus moves delete existing extension and voice mail

-Create new extension and voice mail

- Make phone details when needed

- Clean and sanitize phone

- Install phone to new location

-Email Moves Team and Phone Line with new BP’s info. Moves Team Manages Phoneline for GapWeb, they will update the new extension and location number

-Email BP with instructions on how to create their voice mail password



Corporate Termination Lists


-Review Term. List

-Look up BP’s on Wisp to find out their old location.

-Map out all locations numbers on a floor plan

-Pick up phone at BP’s locations

-Pack phones in boxes and store them in our storage room

-Resupply phones for Gap Telecom for redistribution

-note Infosys also receives the term list and they delete the old extension and voice mail from the system.



Large Project Move


-Modify and Scrub project spreadsheet (check to see that Bp.’s names match their ext. numbers)

  -When needed Create new ext.’s, voice mails, created phone details.

 -When needed Delete ext.’s and voice mails

-When needed clean phones for distributions

 -Move phone, Polycoms from their old locations to their new locations.

-Post Moves


Must know phones and its infrastructure set-up, proactive driver who is a solid team-oriented player, proactive approach and solution finder. Friendly and professional. 


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