Milestone Technologies, Inc.

Help Desk Technician

Job ID
2017-5485
# of Openings
1
Category
IT/Engineering
Hire Type
Temporary Full-Time
Job Category
Help Desk / Call Center

Overview

Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services.

 

Milestone is looking for passionate and motivated professionals who go above and beyond to solve the world’s biggest problems through innovation and technology. Our vision is to revolutionize the way technology is deployed and supported worldwide.

 

Responsibilities

  • Provision new users, onboard new hires and configure Macs and Windows systems.
  • Hands on experience assisting with our Single Sign-On rollout and support of OneLogin
  • Support Google Applications creating and updating accounts, groups, calendars, drive documents
  • Add licenses to Office 365, Adobe and assist users with Office applications
  • Assist with Box, Box Sync, and document storage
  • Help keep IT tickets fresh and alive using Zendesk, other experience welcome
  • Remotely support users by using screen sharing tools such as TeamViewer and LogMeIn
  • Assist with maintaining inventory and asset tracking
  • Assist users with configuration of email on personal devices
  • Establish and validate endpoint backups
  • Mentor and assist co-workers and vendors for continuity of policies and procedures instituted by team

 

Qualifications

  • An in depth understanding of Microsoft Outlook™ client (Windows & Mac) and Outlook Web Access, with experience resolving complex problems and assisting users with advanced functionality.
  • Experience in supporting Macs and OSX in a commercial or enterprise environment is preferred 
  • Applied experience with Microsoft Exchange™ and Office 365 admin, including a firm understanding of Groups and permissions is key. 
  • Comprehensive understanding of Mac OS from command line troubleshooting to resolving individual application failures 
  • Comprehensive knowledge of Windows, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues.    
  • Deep understanding of fault domain isolation, and root-cause analysis is essential for success in this role. 
  • Working knowledge of Active Directory and basic AD administration is desirable.   
  • Proven experience resolving secure network access problems involving but not limited to digital certificate authentication and client remote access services—either using Juniper Networks or Cisco solutions
  • Working knowledge of video collaboration, including tools like BlueJeans Network and WebEx.

 

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