Milestone Technologies, Inc.

Walk-Up Support Bar Technician

Job ID
2017-5483
# of Openings
2
Category
IT/Engineering
Hire Type
Regular Full-Time
Job Category
Desktop Support

Overview

Would you like to work in a dynamic fast moving environment that values social interaction as well as technical prowess? We pride ourselves on hiring bright, driven, enthusiastic people that have experience in supporting both Windows and Mac environments. Our workplace is where you will sharpen existing skills and develop new ones around new technology as it emerges. It is a vibrant challenging environment working within a company voted “one of the best places to work in the bay” This will leave you feeling like you’ve helped make an impact day to day. We need people who can communicate positively while resolving complex technical issues effectively and efficiently. As a Walk-Up Support Technician, you are the face of IT. Strong interpersonal communication skills with a high degree of empathy is a must. You must love helping people! We want people for whom going “over and above” is second nature, who value the people behind the problems, and for whom technology is their passion. We want to deliver the best IT Walk up experience in the world and if you think you are up to the challenge…..read on…

Responsibilities

  • Provide White-Glove concierge level customer experience supporting internal employees directly.
  • Excellent multi-tasking and time management skills with the ability to thrive in a fast-paced, high pressure environment.
  • Provide constant updates to your users to keep them in the loop with where we are with their issue.
  • Inviting personality
  • Educate users on basic functions that will help streamline their workflow
  • Flexible and resilient, comfortable with ambiguity, adaptable to a high-change environment and open to new concepts and/or processes.
  • Ability to take notes and record all interactions and steps taken with the users.
  • Ability to keep work area clean and organized
  • Ability to follow proper escalation paths
  • Troubleshoots network connectivity issues including; digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network.
  • Supports users on applications and tools within the environment including; Office Suite, RSA, Okta, Cisco Communication tools (Webex, Jabber, Acano), Mac and Windows OS.
  • Provide walkup support during normal business hours, Mon-Fri.

Qualifications

Qualifications

  • Experience in providing excellent customer service  
  • Strong understanding of Microsoft Outlook™ client (Windows & Mac) and Outlook Web Access, with experience resolving complex problems and assisting users with advanced functionality.
  • Experience troubleshooting VPN and certificate issues.
  • Working knowledge of Active Directory administration
  • Working knowledge of video collaboration tools (Zoom, Webex)
  • Strong Windows 7/Windows 10 Enterprise Environment and macOS Sierra skills
  • Experience with RSA Tokens and Citrix environments
  • Strong experience imaging machines using Deploy Studio and PXE boot
  • Experience supporting remote users (Bomgar)

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