Milestone Technologies, Inc.

SR Operations Engineer

Job ID
# of Openings
Hire Type
Regular Full-Time
Job Category
Audio Visual / Video Conferencing



Milestone is looking for passionate and motivated professionals who go above and beyond to solve the world’s biggest problems through innovation and technology. Our vision is to revolutionize the way technology is deployed and supported worldwide.


SR. Operations Engineer Job Description

The following job description details the responsibilities, requirements, and key priorities for an AV/VC Operations Engineer.



  • Support daily operations of global AV/VC environment by applying network experience to a rapidly expanding voice, video, and control network.
  • Work with a team of Operational Engineers to improve and document operational efficiency of the AV/VC infrastructure and associated systems.
  • Provide expert insight on IP network optimization and drive for scalable efficiencies across the environment.
  • Work closely with the Network Engineering Team to improve overall network design, as it pertains to AV/VC implementations globally.
  • Serve as a point of escalation for codec, infrastructure, and AV/VC related network incidents.
  • Actively troubleshoot AV/VC infrastructure and codec issues, and work with associated vendors to drive towards resolution.
  • Provide On-Call support one week per month as an escalation point for VC infrastructure and network troubleshooting.
  • Drive projects to completion with minimal oversight.
  • Make strong, data driven decisions, in order to have a positive impact on the Facebook internal coloration stack
  • Development of technical standards and documentation for all AV/VC technology implemented company wide.
  • Analyze and evaluate new technologies and solutions to improve the Audio Visual environment.




  • 5+ years of experience in design and deep-dive troubleshooting with Voice and Video IP networks, PCAP analyzation, Call Signaling/Media flow, ACLs, TCP/UDP, Ports/Protocols, and Network Topology.
  • 4+ years of Cisco/Polycom VC Infrastructure experience.
  • 4+ years of Video Codec experience (Cisco, Polycom, Lifesize, etc.).
  • 2+ years of project management experience.
  • 2+ years of experience with AV control systems.
  • CCNA level network understanding required and CCNP level network understanding preferred.
  • Strong understanding of H.323 and SIP protocols.
  • Experience with V-NOC design and operations, WebRTC, Streaming Solutions, and/or CUCM is a plus.
  • Degree in a technical discipline or computer science preferred, but not required.



Additional Key Priorities:

  • Cisco TMS (Telepresence Management Suite)
  • SQL Connectivity
  • Authentication
  • TMS Tools
  • Security
  • Utilities
  • Diagnostics Tools
  • Troubleshooting
  • Upgrades
  • Pulls (Monitoring active devices and capturing serial numbers)
  • Lifecycle Management
  • Project Management


Operations Engineering Support – 80%

Project Management Support – 20%


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