Responsible for a wide range technical support tasks for a defined geographic Region (Americas) supporting the MAC device platforms within the client site. In addition, this role will also be part of a shared support pool of IT specialists which, in addition to the MAC devices also support Windows platforms (secondary). The primary task is to prioritize and ensure timely responses to employee client related incidents/requests for a MAC community of users which have a rich and plethora of security requirements on their devices. This is an internal customer-facing role where your skills at maintaining and developing relationships with internal employees is crucial.
The ideal candidate will have the ability to function within a variety of team styles, will be able to think outside the box and bring creative results and drive these ideas to the team. The candidate will also be able to effectively adjust priorities and focus as requirement shifts in our dynamic environment. Organization is a key component; Ability to tackle tasks from start to finish in a predictable and efficient manner. Also Demonstrate the ability to approach problems from many directions and choose the most appropriate resolution.