Milestone Technologies, Inc.

MAC OS Desktop Support Technician

Job ID
2017-5466
# of Openings
1
Category
IT/Engineering
Hire Type
Regular Full-Time
Job Category
Other

Overview

Responsible for a wide range technical support tasks for a defined geographic Region (Americas) supporting the MAC device platforms within the client site. In addition, this role will also be part of a shared support pool of IT specialists which, in addition to the MAC devices also support Windows platforms (secondary). The primary task is to prioritize and ensure timely responses to employee client related incidents/requests for a MAC community of users which have a rich and plethora of security requirements on their devices. This is an internal customer-facing role where your skills at maintaining and developing relationships with internal employees is crucial.

The ideal candidate will have the ability to function within a variety of team styles, will be able to think outside the box and bring creative results and drive these ideas to the team.  The candidate will also be able to effectively adjust priorities and focus as requirement shifts in our dynamic environment. Organization is a key component; Ability to tackle tasks from start to finish in a predictable and efficient manner.  Also Demonstrate the ability to approach problems from many directions and choose the most appropriate resolution.

Responsibilities

  • Heavy emphasis on supporting MAC platform; 
  • Emphasis on Security components troubleshooting for the MAC platform; Encryption, policy management troubleshooting at the device layer, anti virus problems.
  • Incident management; Problem management ticket engagements.
  • Laptop/Desktop Break-Fix, Remote Desktop Support, Remote Office onsite Travel (~Max. of 20% travel).
  • Support client OS, application, mobile, virus, and hardware issues for users.
  • Write, maintain and implement systems documentation to offset incident response contacts.
  • Provide user training and education.
  • Additional support experience a plus if skilled to handle windows and mobile devices as well.
  • Interface and experience with JAMF administered devices and Avecto Admin rights removal a plus

Qualifications

  • Proven solid Customer service abilities.
  • Must have a strong familiarity of the Desktop/mobile compute system and its components.
    Must be able to support, configure, and troubleshoot a wide range of applications and operating systems with Emphasis on MAC platform ((windows 10, IOS, android a plus).
  • Experience with Device admin rights removal environments a plus
  • Strong sense of responsibility and commitment
  • Ability to work collaboratively with other IT Regional Specialists and cross-functional technical team members to support deadlines; ability to work independently.
    •Travel to different Offices may be required from time to time.

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