Milestone Technologies, Inc.

Desktop Support Specialist

Job ID
2017-5465
# of Openings
1
Category
IT/Engineering
Hire Type
Regular Full-Time
Job Category
General IT

Overview

Seeking a Desktop Systems Specialist to support our growing user base in the United Kingdom. Based in London, the ideal candidate will have a strong working background in IT service support, and will be comfortable resolving user’s problems across a wide range of hardware, software, and network disciplines.  The successful candidate will be able to work autonomously, but will also be able to function as part of a dynamic support team, and will be adept at shifting rapidly between various users problems, be able to prioritize tasks on the fly, and demonstrate excellent customer care skills at all times.

Responsibilities

Provide high quality professional IT support to locally based, and remote staff

Participate in creating, applying, and administering IT solutions to business challenges and needs
Troubleshoot, repair and document customer hardware and software issues
Build, provision and deploy Windows and Mac OS X laptops using automated systems

Provide support both locally and remotely for our new-hire onboarding program
Create and maintain technical and problem/resolution documentation

Act as a resource on local IT service development and enhancement projects

Provide first line support and troubleshooting capability on local network, systems, and storage devices

Contribute to process and service improvement initiatives

Periodically travel to other Workday offices to provide onsite support as required

Qualifications

Bachelor’s Degree in Information technology and 4+ years of relevant work experience
Detailed knowledge of computer concepts, PC hardware, and software troubleshooting
Experience supporting Windows and Mac OS X clients in an enterprise environment
Solid knowledge of networks including Wireless Networking, Ethernet, and TCP/IP fundamentals

Strong working knowledge of servers and other backend system components.

Working knowledge of Audio Video technologies such as Cisco, Crestron, Extron and ClearOne

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