Milestone Technologies, Inc.

Technical Writer

Job ID
2017-5456
# of Openings
1
Category
Corporate
Hire Type
Regular Full-Time
Job Category
Technical Writing

Overview

Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services.

 

Milestone is looking for passionate and motivated professionals who go above and beyond to solve the world’s biggest problems through innovation and technology. Our vision is to revolutionize the way technology is deployed and supported worldwide.

Responsibilities

Role Summary

The Technical Writer is a skilled and experienced writer with strong verbal and written communication skills. He/she will be responsible for developing and managing technical documentation projects including, but not limited to: runbooks, standard operating procedures, technical manuals, process documentation, FAQs, and intranet/internet content for various internal departments and external clients. The Technical Writer is expected to work independently with little supervision to manage documentation projects from inception to deployment, from scheduling and drafting, to revising and publishing.

 

The Technical Writer will have the same responsibilities as the Junior Technical Writer, but will also:

  • manage online documentation platforms including knowledge bases, intranets, and wikis.
  • develop and manage branding content and strategies, information architecture, and delivery technologies; produce non-technical documents such as creative and/or marketing content.
  • schedule and lead meetings and interviews with internal and external managers, project coordinators and SMEs within various technical disciplines; create management and/or director-level content and communications.
  • perform proficient photo and/or graphic manipulation, design, editing.
  • mentor and produce training materials for Junior Technical Writers.

Qualifications

Essential Qualifications

The Technical Writer has the following qualifications:

  • Bachelor’s degree in a related field (i.e., English, Journalism, Computer Science, etc.), certification in a related field, or equivalent job experience
  • Intermediate to advanced knowledge of Microsoft Office Suite
  • Basic to advanced experience with photo/graphic creation and manipulation software such as Adobe, Visio, Lucidchart, etc.
  • Basic to advanced HTML, CSS, C++, and/or SQL knowledge
  • Experience working closely with internal and external management during the planning and development process

Preferred Qualifications

The following qualifications are not required but will set candidates apart from other applicants:

  • Master’s degree in a related field (i.e., English, Journalism, Computer Science, etc.)

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