Milestone Technologies, Inc.

System Administrator II

Job ID
2017-5455
# of Openings
1
Category
IT/Engineering
Hire Type
Regular Full-Time
Job Category
IT Security

Overview

Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services.

 

The Global Security Systems & Technology team both programs and commissions the security systems, implements best-in-class technology, and partners with other teams to enhance the security systems experience while keeping people and assets safe.

 

We are looking for people to join our Technical Operations Center (TOC) that is not like any other Help Desk or GSOC. We pride ourselves on hiring bright, driven, enthusiastic people that have experience in monitoring and supporting a 24/7 critical environment. Our workplace is where you will sharpen existing skills and develop new ones around new technology as it emerges. It is a bright, vibrant, challenging environment that will leave you feeling like you’ve helped make an impact. We need people who can hold a conversation as well as resolve complex technical issues effectively and efficiently. We want people for whom going “over and above” is second nature, who value the people behind the problems, and have passion for security and technology. This person would deliver cutting edge/frictionless security technology support that enable Physical Security teams to protect employees, assets and intellectual property at all facilities worldwide.

Responsibilities

  • GSST Tech Ops Center System Administrator II services access control, video, intercom systems, and more.

  • Application and system programming for access control, video, intercom systems, and more.

  • Troubleshoot common device and client problems across hardware and software.

  • Work with OSX, Windows, and Linux clients and servers hosting a variety of services.

  • Heavy focus on troubleshooting and ability to work through process of elimination is required.

  • Maintain and patch applications.

  • Work with network administration and hardware technicians.

  • Define core Global Security Systems & Technology policies and document procedures.

  • Be self-motivated and driven to complete tasks on time.

  • Multi-task and context switch.

  • Set clear expectations.

  • Able to re-prioritize high priority tickets as needed.

  • Work with a small, closely-knit team.

  • Communicate clearly and effectively via text, email, messenger, or face-to-face.

  • Interfaces with vendors, including opening work orders when there are hardware malfunctions.

  • Working with other teams to work system outages or maintenance.

  • Providing on-call support during weekly on-call rotation periods.

  • Provides user support from cradle to grave—whether the support is delivered by you or through another team.

  • Other duties as assigned by client or Milestone management.

Qualifications

 

  • Experience in supporting CCure, and Genetec software in a commercial or large enterprise environment is preferred
  • In-depth knowledge of physical security systems, security hardware, locks, cameras, and networked-based equipment
  • Experienced in process for final Test and Acceptance of security systems and hand over
  • Excellent Communication Skills (written and verbal)
  • Passionate about technology and networking, and able to learn and develop independently
Education:
  • B.S. Computer Science or equivalent degree
  • Task Management and Administration Discipline – Administrators are accountable for proper administration of “assigned” Tasks including; documentation, proper closure including root cause analysis, incident profiling, tagging, and appropriate escalation
Additional Requirements:
  • A minimum of (2) years demonstrated hands-on experience in mid-large enterprise environment (20+ sites)
  • A minimum of a certification in some access control and video system is required
  • Demonstrate ability to know and understand basic access control and video concepts and principles
  • Security Systems Administrators must demonstrate effective verbal and written communication skills
  • Communicates effectively with clients to identify needs and evaluate alternative business solutions with company project management
  • Continually seeks opportunities to increase internal client satisfaction and deepen client relationships
  • Manages client expectations effectively
  • Customer service driven attitude – Awesomeness!
  • Must be “pro-active” whenever possible – this includes monitoring and self-assigning Tasks from the up-for-grabs Task queue
  • Willingness to travel internationally, if required

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