Milestone Technologies, Inc.

Technical Writer I

Job ID
2017-5451
# of Openings
1
Category
IT/Engineering
Hire Type
Regular Full-Time
Job Category
IT Security

Overview

The Technical Writer supports the organization by creating, planning, developing, writing, editing, distributing, managing, and auditing documentation content to meet and execute operational and business objectives. He/she specializes in content and technology-based solutions to improve streamlined communication and process standardization, while performing gap analysis to assess opportunities. The Technical Writer is a skilled and experienced writer with strong communications skills that will be responsible for working on technical documentation including but not limited to standard operating procedures (SOPs), technical manuals, process flowcharts, FAQs, and intranet/internet content for various departments and various clients. The Technical Writer will also be responsible for knowledge base/wiki development, KB content categorization, and KB management.

Responsibilities

Responsibilities:

  • Writing concise technical processes and procedures, creating process flowcharts, and maintaining online documentation.
  • Developing technical processes and procedures and developing standard training manuals, quick start guides, presentation material, and various other forms of documentation.
  • Interacting with Documentation Engagement Manager, IT managers, project managers, and clients to help produce top-quality, effective communications.
  • Working collaboratively with various technical disciplines and developing technical documentation that satisfies its intended purpose, within schedule and budget limitations.
  • Researching and understanding hardware and software systems, tools, and technical procedures and effectively communicating this information to a non-technical audience.
  • Developing knowledge bases, wikis, and intranet sites and assisting in maintaining them.
  • Looking for operational efficiencies while documenting content and communicating areas of improvement within process.
  • Preparing training material based on process documentation.
  • Other duties as assigned by client or Milestone management.

Qualifications

Experience:

  • Possess strong writing ability with excellent communication skills.
  • Be an analytical thinker who can help define and drive processes.
  • Strong technical aptitude and ability to learn new technology.
  • Ability to apply copywriting skills to edit, review, and develop complete run books covering external and internal engagements, operating procedures, and methods of technical procedure documentation.
  • Ability to identify inconsistencies and deviations from language rules and guidelines.
  • Excellent interview and follow through skills, coupled with strong organizational skills and solid communication and interpersonal skills.
  • Excel at handling multiple projects and diverse activities in a fast-paced environment.
  • Ability to multi-task and prioritize work.

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