Milestone Technologies, Inc.

Data Center Sites Technician I

Job ID
2017-5378
# of Openings
2
Category
IT/Engineering
Hire Type
Regular Full-Time
Job Category
Data Center

Overview

Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services.

 

Milestone is looking for passionate and motivated professionals who go above and beyond to solve the world’s biggest problems through innovation and technology. Our vision is to revolutionize the way technology is deployed and supported worldwide.

Responsibilities

The Data Center (DC) Sites Technician 1 will install, move, and unrack DC hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, printers, and other devices.  He/she will confirm and label devices, racks, and cables and work with a standard ticketing system, providing clear, timely, and appropriate communications.  The DC Sites Technician 1 will perform all tasks under the direction of Site Services Senior Staff and according to SOPs, Program Policies, Safety Policies, and Security Policies.

 

The DC Sites Technician 1 will have the following responsibilities:

  • Update asset management data as required using scanners
  • Manage a ticketing system
  • Install/de-install/maintain Tier 3 devices (servers, switches, storage, and other hardware)
  • Cable systems (power/copper/fiber/other) correctly based on ticket requirements and SOP standards
  • Communicate effectively in tickets and emails to customers, management, and peers

Qualifications

The DC Sites Technician 1 will have the following qualifications:

  • Ability to safely lift and move 50 pounds minimum
  • Ability to provide own transportation to and from work locations
  • Knowledge of computer hardware and networking components/infrastructures
  • Experience working with ticketing systems (preferably ServiceNow); server/network hardware rack and stack experience
  • Knowledge of DC best practices (basic fault tolerance, cable routing, calculating power usage) and proficiency in Microsoft Office Suite

Preferred Qualifications

  • Data Center technologies certifications

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