Milestone Technologies, Inc.

Technical Field Operations Technician

Job ID
2017-5355
# of Openings
1
Category
IT/Engineering
Hire Type
Regular Full-Time
Job Category
General IT

Overview

Milestone Technologies, Inc. is seeking an IT Field Technician to assist in the management of IT operations and application support at a number of local Uber offices. This role is responsible for maintaining quality IT services across a number of regional offices, which requires extensive travel.

Our goal is to deliver excellent technical and non-technical support while providing an outstanding customer experience. As this role is part of the IT team, we are looking for candidates that are passionate about technology, highly skilled at providing amazing customer service, and that will thrive in a fast paced and high-pressure environment. This position requires approximately 80% travel.

Responsibilities

  • Provides computer help desk support and technical training on hardware and software to end users.
  • Troubleshoots Mac and Windows software and hardware for end users via phone, email, and service desk walk-ups.
  • Troubleshoots iPhone and Android mobile phones, and other related hardware in-office, such as printers.
  • Sets up mobile phone Exchange email, VPN, and internet access for users via secure company network.
  • Provisions new equipment for end users.
  • Educates new hires on new software and technology related procedures to secure a swift onboarding process.
  • Performs set-ups, break-downs, and transports of equipment, such as monitors and desks on an as-needed basis for new and existing end users.
  • Examines, designs, and implements new internal procedures to improve office procedures.
  • Provides overall management in daily administration, asset distribution, and shipping.
  • Manages warehouse inventory to facilitate proper handling and distribution of merchandise.
  • Images Mac and Windows laptops.
  • Manages and troubleshoots audiovisual software, hardware, and equipment to ensure teleconferencing and videoconferencing calls run smoothly.
  • Oversees the replenishment and allocation of inventory to their appropriate locations.
  • Assists in network troubleshooting.
  • Work with external vendors (ie Rogers, CDW)
  • Willing to work late from time to time to support events.

Qualifications

  • Complete understanding of Microsoft Outlook™ client (Windows & Mac) and Outlook Web Access, with experience resolving complex problems and assisting users with advanced functionality.
  • Applied experience with Microsoft Exchange™ including a firm understanding of Groups and permissions is key.
  • Comprehensive understanding of Mac OS from command line troubleshooting to resolving individual application failures
  • Comprehensive knowledge of Windows is a plus, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues.   
  • Experience with troubleshooting Windows and OSX Operating Systems, desktops, and Box.

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