Milestone Technologies, Inc.

Learning & Development Program Liaison

Job ID
# of Openings
Hire Type
Regular Full-Time
Job Category
Human Resources


The Learning & Development Program Liaison or “Pod Lead” is responsible for operational and logistical oversight of Recruiting & Diversity learning programs, as well as relationship management with key stakeholders.


Primary POC on assigned pod of program

  • Consultant to multiple stakeholders for what is operationally/logistically possible
  • Partner with supervisor to measure scope of work and create a plan to execute
  • Execute coordination activities, as needed
  • Liaison and “translator” between stakeholder and pod learning coordinators
  • Logistics POC to external visitors
  • Support vendor contract logistics (POs, gathering signatures)

Supervision of defined pod of learning programs

  • Monitor program schedule, assist in forecasting and report status to stakeholder
  • Respond to learner inquiries through email alias and Desk (as applicable)
  • Identify program risks and recommend mitigation solutions
  • Monitor program reports for actionable insights, report to stakeholder
  • Create and manipulate Excel reports (Pivot tables, vLookup)

Administration and operations maintenance of programs

  • Learn system course configuration for assigned program(s)
  • Maintain program content version control (PPTs, materials)
  • Maintain program documentation (run books, job aids)



  • Demonstrated sense of urgency and flexibility
  • Passion for customer service
  • Ability to work autonomously
  • Operations experience a plus
  • Functions well in fast-paced environment
  • Skilled with multi-tasking
  • Detail-oriented, highly organized
  • Intermediate knowledge of Excel
  • Ability to delegate
  • Ability to deal with ambiguity
  • Composure under pressure
  • Integrity
  • Builds constructive and effective relationships
  • Drive for results


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