Sr Project Manager, Contact Center Solutions
This role is directly responsible to develop, lead, and maintain follow-through for a growing portfolio of critical project work in a dynamic high tech environment. The scope includes, but is not limited to, new or expansion client business, internal projects, corporate, business segment and/or enterprise level initiatives, presales support and participation in new business due diligence and/or project requirement gathering engagements.
Performance expectations demand experienced functional knowledge of outsourced contact center operations, outstanding communication and can-do leadership skills. Success requires attention to detail and sound judgment to plan and accomplish critical business and departmental objectives within a diverse range of business environments.