Milestone Technologies, Inc.

Venue Space Escalations - Support Tech

Job ID
# of Openings
Hire Type
Regular Full-Time
Job Category
Audio Visual / Video Conferencing


Venue Space Escalations - Support Technician


Milestone is looking for passionate and motivated professionals who go above and beyond to solve the world’s biggest problems through innovation and technology. Our vision is to revolutionize the way technology is deployed and supported worldwide.


Location: Brock St, Kings Cross, London NW1 3FG

This role is based onsite with our client

Hours: Monday - Friday (40 hrs)

Contract: Permanent



  • Supporting all issues relating to event spaces and training rooms during events
  • Troubleshoot routing, wiring and cabling issues
  • Works with Audio Visual Deployment team to install new equipment
  • Operate cross-functionally within the team to support audio, video conferencing, projection, broadcast video and other event technology equipment
  • Contributes and abides by SOP documents, completing detailed event reporting as well as the utilizing event ticketing system
  • Completes venue space pre-show equipment sweeps prior to high priority events
  • Manages and maintains documentation of warehouse inventory including spare equipment
  • Manages RMA process of equipment with various manufactures
  • Create and/or maintain any needed team documentation
  • Train and learn processes, equipment, SOP's, etc. from Venue Space Escalation Technicians



  • 3 years working knowledge of audio visual equipment with a proficiency in lighting, sound, video recording and data projection along with experience with the technical challenges and problem solving needs in a event production environment
  • Knowledge of technical event support system architectures and troubleshooting
  • Strong interest in technology and agility at learning new products and features
  • Ability to motivate and focus cross functional teams to reach challenging goals
  • Ability to manage own time and schedule, self starter
  • Ability to work a flexible schedule including nights and weekends as needed
  • The ability to communicate effectively in both written and verbal formats.
  • Excellent interpersonal skills, including relationship building and collaboration within a diverse, cross-functional team.
  • Professionally groomed to company standards, specific location’s standards, and to the standards of our clients.
  • Ability to lift 50 lbs.
  • Ability to travel internationally (10% a year)


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