Milestone Technologies, Inc.

  • Help Desk Tech L1

    Job ID
    # of Openings
    Hire Type
    Regular Full-Time
    Job Category
    System Administration
  • Overview

    Helpdesk Technician

    We are looking for a Helpdesk Technician can help us complete upgrades on several hundred laptops that are currently on Windows 7, Office 2010. This person should have experience in upgrading Operating Systems from Windows 7 to Windows 10. They should have experience with Windows image as well as upgrading laptop hardware from 4mb to 8mb RAM.



    • Upgrade laptop hardware from 4mb to 8mb RAM
    • Upgrade operating system from Windows 7 to Windows 10
    • Upgrade Office applications
    • Upgrade the Windows image as needed
    • Upgrade drivers and supporting information as needed
    • Provide technical support for both hardware and software issues our users encounter
    • Monitor the system daily
    • Create and verify backups of data
    • Administrate infrastructure, including firewalls, databases, malware protection software and other processes
    • Install and test computer-related equipment



    • 2+ years’ experience in system administration
    • Associate or higher degree in a related field
    • Hands on experience in upgrading Windows 7 to Windows 10
    • Experience in upgrading laptop hardware
    • Experience with VMware


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